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0330 220 21 21

Privacy Policy

Who We Are

Broadband Shack LTD we gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Broadband Shack LTD registered office is at 5/7 New Road Radcliffe, Manchester, M26 1LS and we are a company registered in England and Wales under company number 11545435. We are registered on the Information Commissioner’s Office Register; registration number 00010722417 and act as the data controller/data processor when processing your data. Our designated Data Protection Officer/Appointed Person is Adam Howard who can be contacted at Unit 1B, Longbrook trading estate. Bristol, BS3 2HW

Information That We Collect

Broadband Shack LTD processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect from is: –

  • Name
  • Home Address
  • Personal Email
  • Business Email
  • Home Telephone Number
  • Mobile Telephone Number

We collect information in the below ways: –

Online form, website orders, employment CV’s, work orders via 3rd party companies, telephone orders, telephone enquiries

How We Use Your Personal Data (Legal Basis for Processing)

Broadband Shack LTD takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: –

  • We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
  • We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
  • We have a legal obligation to share your personal data with EE who are a credit reference agency and provide us with financial background checks
  • We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

Your Rights

You have the right to access any personal information that Broadband Shack LTD processes about you and to request information about: –

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Broadband Shack LTD uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures. We do not store credit card details nor do we share financial details with any 3rd parties

Rowlinson Rainbow & Co
We use Rowlinson Rainbow & Co to do our bookkeeping, PAYE and tax returns and they act in the capacity of a processor on our behalf. The only information we provide them with is your name, address and order details to meet business and legal requirements.

For more information about Rowlinson Rainbow & Co, please read their Privacy Notice at //

Carl Luxton
We use Carl Luxton to complete works on our behalf in a customer’s premise. We would only share your name, address and contact details if we were using them to complete a works order for you..

Northern Alliance
We Use Northern Alliance for insurance purposes and we share our employees details with them to make sure all our works are fully covered and insured.

Safeguarding Measures
Broadband Shack LTD takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: –

SSL, TLS, encryptions, restricted access, IT authentication, firewalls, anti-virus/malware, Locked premise, Locked safe box, locked filing system.

Transfers Outside the EU (if applicable)
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Broadband Shack LTD does not transfer or store any personal data outside the EU.

Broadband Shack LTD utilise some products or services (or parts of them) that may be hosted/stored in United States, which means that we may transfer any information which is submitted by you through the website outside the European Economic Area (“EEA”) for the below purposes: –

Therefore, when you sign up to our newsletter, the personal information you submit may be stored on servers which are hosted in United States. Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by Broadband Shack LTD

to protect your data and comply with the relevant data protection laws.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to Broadband Shack LTD, however, as this information is required for us to provide you with our services/deliver your products/install your product/service we will not be able to offer some/all our services without it.

How Long We Keep Your Data

Broadband Shack LTD only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Occasionally, Broadband Shack LTD would like to contact you with the specify products/services/promotions that we provide. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting Broadband Shack LTD directly.

Broadband Shack LTD will occasionally send you specify products/services/promotions by email/SMS/post that have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time.


Lodging A Complaint

Broadband Shack LTD only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Broadband Shack LTD
Ashley Knight
Unit 1B Longbrook Trading estate.
0330 220 21 21